Thank you for using Cactus Worldwide or visiting one of our websites. This
policy explains the what, how, and why of the information we collect when
you visit one of our websites, or when you use our Services. It also
explains the specific ways we use and disclose that information. We take
your privacy extremely seriously, and we never sell lists or email
, www.cactustefl.com and www.cactusworldwide.com) and
our related products.
updates and amendments are effective immediately and will be posted on our
If you have any questions or comments, or if you want to update, delete or
change any Personal Information we hold, please write to us by email at
or by mail to
Cactus Worldwide Ltd., Lorna House, 103 Lorna Road, Hove, East Sussex. BN3
3 EL. UK.
Information We Collect
1.1 Information you voluntarily provide to us: You are free to
explore our websites without providing any Personal Information about
yourself. When you make an enquiry, sign up our offer or materials, make an
online booking or communication with us in any way, you are voluntarily
giving us information which we collect. This “Personal Information” may
include your name, address, email address, phone number, credit card
information and other information necessary for us to deliver the product
you have purchased.
1.2 Information we collect automatically: When you browse one of our
websites we may collect information about your visit to our Websites and
your web browsing. This information may include your IP address, your
browser ID, your browsing activity, and other information about how you
interacted with our websites. We may collect this information through the
tracking technologies is discussed more below.
your computer by websites that you visit. They are widely used in order to
make websites work, or work more efficiently, as well as to provide
information to the owners of the site. The table below explains the cookies
we use and why.
1.4 How do I change my cookie settings? Most web browsers allow some
control of most cookies through the browser settings. To find out more
about cookies, including how to see what cookies have been set and how to
manage and delete them, visit www.aboutcookies.org or
opt out of being tracked by Google Analytics across all websites visit
1.5 Payment Information: We collect and process payment information
from you when you book a course online, including credit card and debit
card numbers and billing information, using third party Payment Card
Industry compliant service providers.
1.6 Sensitive Information: When you book an overseas language course
as described on www.cactuslanguage.com or
teacher training course as described on www.cactustefl.com we may ask you
to provide information about your health, age, sex, dietary requirements
and passport details. We only use this information in order to deliver the
services and product you have purchased. This information may be shared
with our partner schools for the sole purpose of delivering the services
and products you have purchased.
Use and Disclosure of Personal Information
2.2 We never sell personal information: We will never sell your
Personal Information to any third party.
2.3 Use of Personal Information to promote our service: We will only
send you promotional emails if you opt-in to receive this information. We
will only communicate with you by the channels that you have selected and
requested eg email, phone, post, SMS. If you have opted-in to our marketing
material you may opt-out at any time by following the unsubscribe
instructions included in every email.
2.4 Use of Personal Information for service delivery: We will use
your personal information to contact you about the delivery of our services
and to process your order. This may include communication about your course
confirmation, teacher attendance, rescheduling of lessons, course
materials, course feedback, school facilities and another information
relating to delivery of our services. We may call you by phone or send you
an SMS if there is a change to your planned schedule.
2.5 To bill and collect fees: We may contact you about payment,
refunds, confirming bank details, confirming credit card details, among
other fee related communications. We use third parties for secure credit
card transaction processing. These third party service providers are not
permitted to store, retain or use information you provide except for the
sole purpose of credit card processing on our behalf.
To communicate with our customers about the delivery of our services
and provide customer support:
when you contact us with an enquiry, query, question or request we accept
this as express permission to contact you with our response.
To enforce complaint with our Terms and Conditions and applicable law
To protect the rights and safety of our customers, third parties and of
2.9 To meet the legal requirements: Including complying with court
orders and other legal processes. To provide information to legal
representatives and advisors including solicitors and accounts, to help us
comply with legal, accounting or security requirements. To prosecute and
defend a court, arbitration or similar legal proceeding.
2.10 To support and improve our services: We may share information
with third parties in order to support and improve our services. When we to
share Personal Information with third parties we take steps to protect your
information by requiring these third parties to enter into an agreement
which requires them to use the Personal Information we transfer to them in
a manner that is consistent with this policy.
Public Information and Third Party Websites
We have public blogs on our Websites. Any information you include in a
comment on our blog may be read, collected, and used by anyone. If your
Personal Information appears on our blogs and you want it removed, contact
us here. If we are unable to
remove your information, we will tell you why.
Social media platforms and widgets:
Our Websites include social media features, such as the Facebook Like
button. These features may collect information about your IP address and
which page you are visiting on our Website, and they may set a cookie to
make sure the feature functions properly. Social media features and widgets
are either hosted by a third party or hosted directly on our Website. We
also maintain presences on social media platforms including Facebook,
Twitter, and Instagram. Any information, communications, or materials you
submit to us via a social media platform is done at your own risk without
any expectation of privacy. We cannot control the actions of other users of
these platforms or the actions of the platforms themselves. Your
interactions with those features and platforms are governed by the privacy
policies of the companies that provide them.
Links to third-party websites:
Our Websites include links to other websites whose privacy practices may be
different from ours. If you submit Personal Information to any of those
sites, your information is governed by their privacy policies. We encourage
4. Third Parties: We may disclose Personal Information to
the following types of third parties for the purposes described in this
4.1 Service Providers: Sometimes, we share your information with our
third party Service Providers, who help us provide and support our
Services. For example, in order to deliver a language course abroad then we
may share your Personal Information with our partner school for that
purpose. Just like with the other third parties we work with, we explicitly
require these third party Service Providers to acknowledge and adhere to
provision of services to us and in a manner that is consistent with this
policy. Examples of Service Providers include payment processors, partner
schools, website server.
4.2 Advertising partners: We may partner with third party
advertising networks to manage and serve our advertising and may share
Personal Information with them for this purpose. All third parties with
which we share this information are required to use your Personal
Information in a manner that is consistent with this policy. We and our
gather information about your activities on our Websites.
5.1 We may, from time to time, offer surveys, competitions, or other
promotions on our Websites or through social media (collectively “Our
Promotions”). Participation in our Promotions is completely voluntary.
Information requested for entry may include personal contact information
such as your name, address, date of birth, phone number, email address,
username, and similar details. We use the information you provide to
administer Our Promotions.
6.1 Notice of Breach of Security: If a security breach causes an
unauthorized intrusion into our system that materially affects you, then
Cactus Worldwide will notify you as soon as possible and later report the
action we took in response.
6.2 Safeguarding Your Information: We take reasonable and
appropriate measures to protect Personal Information from loss, misuse and
unauthorized access, disclosure, alteration and destruction, taking into
account the risks involved in the processing and the nature of the Personal
6.3 Our credit card processing vendor uses security measures to protect
your information both during the transaction and after it is complete. Our
vendor is certified as compliant with card association security
initiatives, including the Visa Cardholder Information Security and
Compliance (CISP), MasterCard (SDP), and Discovery Information Security
and Compliance (DISC). We also perform annual SOC II audits. If you have
any questions about the security of your Personal Information, you may
contact us at
Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent
that you provide us with the information we need to do so. If your data
changes (for example, if you have a new email address), then you are
responsible for notifying us of those changes. Upon request, we will
provide you with information about whether we hold, or process on behalf of
a third party, any of your Personal Information. We will retain your
information for as long as you remain opted in. We may also retain and use
your information in order to comply with our legal obligations, resolve
disputes, prevent abuse, and enforce our Agreements.
8.1 We will give an individual access to any Personal Information we hold
about them within 30 days of any request for that information. Individuals
may request to access, correct, amend or delete information we hold about
them by contacting us at email@example.com. Unless it is
prohibited by law, we will remove any Personal Information about an
individual from our servers and systems at your request. There is no charge
for an individual to access or update their Personal Information.